Technical Solution Intern [Hong Kong S.A.R.]


 

Technical Solution Intern
This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.
Job Description:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.Our culture thrives onfinding new and better ways to accelerate what's next.We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE.
Who We Are:
At HPE, our team members search beyond customers' needs today to accelerate what's next and make a difference - for others, our company, and the planet. Our customers turn to us because we are positive, empathetic and enterprising. We embrace opportunities to accelerate this transformation across data, connectivity, cloud and security. And together we make what was once thought impossible, possible.
That's why we not only give you the space to grow into the professional you want to be, but we also embrace who you are and where you come from. We also value the flexibility and autonomy to balance work and personal needs in a way that works best for you.
What you'll do:
Joining our Global Remote Services team as a Technical Solutions Intern you will be analyzing and managing hardware and software cases to an effective resolution. You will have the opportunity to deep-dive into technical analysis of the customer configuration, to troubleshoot the issues and develop an effective recovery plan. Some of your key responsibilities will include:

  • Analyze and troubleshoot to solve hardware/software problems of a customer according to company KPIs for the business.

  • Observe, analyze and propose qualification process improvements to team manager

  • Resolve incoming internal or external businesses and end user's problems via telephone and e-support.

  • Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).

  • Proactively assist customers to avoid or reduce problem occurrence.

What you'll need:

  • Currently enrolled in a Bachelor or Master's degree (preferably in Engineering/IT)

  • Good analytical troubleshooting and problem-solving skills

  • Good time management skills and working with strict deadlines

  • Great customer, telephone, oral and written communications skills

  • Mastery in English

What we'd prefer you bring:

  • Software and hardware knowledge of computing, storage and peripheral devices.

  • Experience or a proven interest/passion for technology

  • Good/excellent communication skills in another European language

At HPE, we're:

  • Ranked 19th on Fortune's 2022 list of .

  • Ranked 7th on Newsweek's list of America's Most Responsible Companies 2022

  • Named a Best Place to Work for Disability Inclusion for the sixth year in row

  • Named one of the 100 Best Large Workplaces for Millennials in 2021

  • Recognized as one of the Best Companies for Multicultural Women by Seramount

Ready to take the next step Open up opportunities with HPE.
Join us and make your mark!
Find out more about us and follow us on:
https://www.facebook.com/HPECareers
HPE is an Equal Employment Opportunity employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
#hongkong #interns
Job:Administration
Job Level:N/A

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.


 

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