Visitor Services Team Leader II [Canada]

 

Parks Canada - Cape Breton Highlands National Park
Ingonish Beach (Nova Scotia)
PM-02
Term, Acting Assignment or Assignment at level, depending on status of the selected candidate, approximately 26 weeks.
$61,341 to $66,089 (based on full time year round employment; currently under review.)

Experience Canada by joining the Parks Canada Agency!

Closing date: 25 May 2023 - 23:59, Pacific Time

Who can apply: Persons employed or residing in Ingonish Beach, Nova Scotia and within a 2600-kilometre radius of Ingonish Beach, NS who have a legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

Apply online

Important messages

The Public Service of Canada is committed to developing inclusive, barrier-free selection and appointment processes and work environments. If contacted in relation to this process, please advise the Parks Canada representative in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Duties

Plans, organizes, schedules, supervises and delivers visitor services operations to provide visitors of the park with opportunities to discover, appreciate, learn about and enjoy the place and its natural and/or cultural resources and understand their significance to Canada.

Work environment

We are currently seeking a passionate and visitor-focused person who will support Visitor Experience staff to provide awesome opportunities to visitors at the Cape Breton Highlands National Park. Join thousands of colleagues from across the country who do amazing things every day so that Canadians and visitors from other countries can discover the natural and cultural treasures protected and presented by Parks Canada.

If you have what it takes to make a strong connection between our special place, our awesome staff, and those visitors, please seize this opportunity to apply for the job indicated in this posting.

Intent of the process

Term, Acting Assignment or Assignment at level, depending on status of the selected candidate

Positions to be filled: 1

Information you must provide

Your résumé.

A covering letter "Applicants must clearly demonstrate in their cover letter how they meet the Education and Experience criteria listed in the Statement of Qualifications (see below). Applicants must list both of these factors in their cover letter, and then write one or two paragraphs for each demonstrating how they meet these factors by providing concrete examples. Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Resumes will be used as a secondary source to validate the experience described in the cover letter. Failure to clearly demonstrate in your cover letter how you meet the Education and Experience factors found on the Statement of Qualifications (see below), may result in the rejection of your application. Normally, applicants will not be solicited for incomplete or possible missing information."

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or PSC approved alternatives or an acceptable combination of education, training, and experience.

Degree equivalency

Experience in planning and providing services to the public, including addressing or anticipating the public’s needs and resolving complaints.

Experience working with Point of Sale (POS) systems and platforms.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Knowledge of scheduling.

Knowledge of health and safety programs.

Takes initiative.

Provides service excellence to clients.

Coordinates multiple activities concurrently.

Identifies problems and the solutions to them.

Provides team leadership.

Provides mentorship, coaching and feedback to employee.

Exercises sound judgment.

Listens to others, communicates clearly and concisely, and fosters open communication.

Personally connects with people.

Takes responsibility.

The following may be applied / assessed at a later date (may be needed for the job)

Experience in supervising diverse teams.

Knowledge of Parks Canada’s vision, mandate, and corporate objectives, especially as they relate to visitor experience in national parks.

Willingness to work shift-work, and/or weekends, and/or statutory holidays and provincial holidays when required.

Willingness to wear a Parks Canada uniform when required.

Willingness to work and/or travel in adverse weather conditions, varied terrains, isolated locations and by various means of transportation.

Willingness to work from various locations.

Conditions of employment

Reliability Status security clearance - Obtain and maintain Reliability Status Security Clearance.

Maintenance of a valid class 5 Nova Scotia Driver’s License, or other provincial equivalency.

Other information

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their cover letter.

For tips to navigate the application process step by step, refer to the following site: https://www.youtube.com/watch?v=0GW7P3g9hhI.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact Shivash Samaroo, Human Resources Manager, at Shivash.Samaroo@pc.gc.ca, if you are one of these individuals to find out how this applies to your particular situation.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

Communication for this process will be sent via email. Applicants MUST check their e-mail accounts frequently as there may be a deadline for responses. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Please note that we will have to consider that you are no longer interested in participating in the selection process and that you have withdrawn your candidacy should you not provide us with an up-to-date email address or respond to our communications. If you need to communicate with us during any stage of this process, please indicate the selection process number in the subject field of your email.

PLEASE NOTE: For this selection process, our intention is to communicate with applicants only by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for interviews).

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

Persons are entitled to participate in the appointment process in the official language of their choice.

All communication relating to this process, including email correspondence, may be used in the assessment of qualifications.

Travel cost for individuals who are not Federal Public Servants will not be covered.

We thank all those who apply. Only those selected for further consideration will be contacted.